Policies
YONGDAE Policies
Privacy and Data Protection Policy
At YONGDAE, we prioritise your privacy and data protection. This policy explains how we collect, use, and disclose personal information when you interact with our services.
Compliance with GDPR
We comply with the UK’s GDPR (General Data Protection Regulation), collecting only the information necessary to process orders, improve our services, and provide customer support.
Information We Collect
- Directly Provided Information: Name, address, phone number, email, account details, and order details.
- Automatically Collected Information: Usage data such as IP address, browser details, and interactions on the site.
- Third-Party Sources: Payment processors, service providers, and Shopify integration.
How We Use Your Information
- Service Delivery: Process payments, fulfil orders, provide notifications, and improve your experience.
- Marketing: Send promotional communications, tailored advertising, and updates.
- Security: Detect and prevent fraudulent or malicious activities.
- Support: Enhance customer service and respond to inquiries.
Your Rights
You may have rights to access, correct, delete, or restrict the use of your data, subject to applicable laws. To exercise these rights or manage communication preferences, contact us at yongdaeofficial@gmail.com.
Cookie Policy
We use cookies to enhance functionality, personalise experiences, and analyse site performance. You can adjust cookie preferences via browser settings. Blocking cookies may affect site functionality.
Data Security and Retention
We implement encryption and secure storage for personal data. Retention varies based on legal and business requirements.
Children’s Data
Our services are not intended for children, and we do not knowingly collect their data. Contact us to request removal if necessary.
International Users
Data may be transferred outside your country, adhering to recognized data transfer mechanisms.
Payment Policy
- Accepted Payment Methods: Visa, MasterCard, PayPal, and others displayed at checkout.
- Currency and Taxes: Prices are in GBP and may include VAT, Import duties or other taxes, if applicable.
- Pricing Accuracy: Errors may result in order adjustments or cancellation with notification.
Customer Service Policy
- Contact: support@yongdae.co.uk.com
- Response Time: Within 24 hours (Mon-Fri, 9 AM–6 PM GMT).
- Disputes: Unresolved issues may be referred to a UK-based dispute resolution provider.
Terms and Conditions
By using our site, you agree to these terms.
- Agreement: Orders constitute a purchase offer, confirmed upon dispatch.
- Website Accuracy: We strive for precision but reserve the right to make changes.
- Trademarks and External Links: YONGDAE trademarks are protected, and we are not responsible for third-party sites.
Environmental and Ethical Policy
- Sustainability: We collaborate with suppliers committed to eco-friendly sourcing and packaging.
- Ethical Sourcing: Our partners adhere to fair labor practices.
- Cultural Respect: We promote Korean fashion authentically and inclusively.
Marketing and Promotions Policy
- Subscriptions: Opt in for updates and promotions. Unsubscribe anytime using the link in emails.
- Discounts: Subject to terms, conditions, and expiration dates.
Product Authenticity and Quality
We guarantee authenticity and rigorous quality control for all products sold.
Code of Conduct
YONGDAE values transparency, ethical sourcing, and customer satisfaction while minimising environmental impact.
Limitation of Liability
- Product Use: Follow manufacturer guidelines. We are not liable for misuse.
- Service Availability: We are not responsible for outages or disruptions beyond our control.
- Indemnity: By using our site, you agree to indemnify YONGDAE against liabilities arising from misuse or policy violations.
Contact Us
For questions or concerns, email us at support@yongdae.co.uk.
