Shipping and Returns

Shipping Policy

1. Shipping Carriers

We use UK-based carriers and DHL to deliver our products. Estimated delivery times vary by product category:

Standard Shipping:

• Clothing: 4–8 business days

• Shoes: 2-3 weeks (as they are handcrafted)

DHL Express:

• Clothing: 2–3 business days

• Shoes: 2 weeks (as they are handcrafted)

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

2. Shipping Rates

• Additional shipping charges may apply at checkout.

3. Order Processing

• Orders are processed within 1 business day before shipping.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your package on the carrier’s website (DHL, FedEx, or the assigned UK-based carrier).

5. Delivery Address Changes

• Before Dispatch: Contact us immediately at support@yongdae.co.uk to request an address change.

• After Dispatch: Address changes may not be possible. If the package is undeliverable, it will be returned to us, and we will contact you for redelivery (additional fees may apply).

6. Delayed or Lost Packages

• If your order is delayed beyond the estimated delivery time, contact our customer service for assistance.

• If the package is confirmed lost by the carrier, we will either replace the item or issue a full refund.

7. Taxes and Duties

• All product prices include applicable taxes and duties.

• Yongdae covers all import costs for shipments arriving in the UK, so customers will not be responsible for additional charges.

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Returns, Exchanges, and Refund Policy

1. Return Period

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. This aligns with the UK’s “cooling-off period,” allowing you to assess your purchase and request a refund if unsatisfied.

2. Eligibility Criteria

To qualify for a return, items must meet the following conditions:

• Unworn and Unused: Items must be in their original, unworn condition.

• In Original Packaging with Tags Attached: All original tags and packaging must remain intact.

If an item is faulty, damaged, or incorrect, it may still be returned even if it doesn’t meet the above conditions. In such cases, we will provide a full refund, repair, or replacement in accordance with UK regulations.

3. Return Shipping Costs

• Change of Mind Returns (within 14 days): Customers are responsible for return shipping costs if the item is as described.

• Faulty or Incorrect Items: Yongdae will cover return shipping costs for items that are damaged, faulty, or not as described.

4. Return Process

To start a return, please contact us at support@yongdae.co.uk. Alternatively, if you have a customer account, you can request a refund through your account.

If your return request is accepted:

• We will provide you with a return shipping label and detailed instructions on how and where to send your package.

• Items sent back without first requesting a return will not be accepted.

• You will be notified of the return shipping cost in advance (if applicable).

• Customers are responsible for properly packaging returned items to prevent damage during transit.

• We recommend using a tracked or insured shipping service to ensure safe delivery.

5. Refund Process

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved:

• The refund will be issued to your original payment method within 10 business days.

• If the entire order is returned, the original delivery cost (at the basic shipping rate) will also be refunded.

• Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@yongdae.co.uk.

6. Non-Returnable Items

For hygiene and quality reasons, certain items cannot be returned:

• Personal-use items (e.g., earrings, intimate apparel)

• Final sale or clearance items (unless otherwise stated)

Please refer to product descriptions for specific items that may not qualify for a return.

7. Damages and Issues

• Please inspect your order upon receipt.

• If the item is defective, damaged, or incorrect, contact us immediately at support@yongdae.co.uk so we can evaluate the issue and resolve it promptly.

8. Exchanges

The fastest way to exchange an item is:

1. Return the original item.

2. Make a new purchase for the desired product once the return is accepted.

9. Contact Information

For any questions about returns, refunds, or exchanges, please contact us:
Email: support@yongdae.co.uk